Next Level Blog

Like most incoming college freshmen, when Kyle Anderson first stepped onto the campus at Northern Arizona University, he had no idea what he wanted to do for a living. Initially enrolling as a criminal justice major, Anderson was not entirely sure what area of focus ignited a passion in him. So, like many young college […]

Everyone has a unique career journey, each story slightly different from the previous one. We may experience moments in life where we contemplate whether a career switch may be in order. The root cause may be the need to find a better balance in our life, pursue a new desire, or challenge ourselves with something […]

Using Innovation to Create Efficient Experiences “People get scared by the word ‘innovation’,” says Rich LeBaron, VP of Product Development & Innovation for San Manuel Band of Mission Indians. And he’s right. When it comes to innovation, people often overcomplicate what it means. Their mind begins to expand, and they immediately jump to the biggest […]

Leading With Empathy: How To Authentically Connect With Your Team If you ask anyone about their first job, there is a good chance they will say it was in Retail. It’s a common place to grow skills in interacting with people and conflict management, and therefore tends to be a first step for aspiring leaders […]

From Surveillance to Slots: An Inside Look at Slot Operations and Casino Floor Strategy The house always wins, or so they say. But the people behind slot operations aren’t stacking the odds against you. In fact, they’re optimizing the floor to make your gaming experience enjoyable and fulfilling. And a lot more work goes into […]

Redefining the Career Climb We’ve all heard the phrase “climbing the ladder” in terms of career growth. This usually equates to taking the next logical step up, usually in some combination of promotion and pay raise. Employees often look to be rewarded for their professional development in a linear fashion, thinking that is the quickest […]

Afsi Bird, VP, Hotel Operations at Yaamava' Resort & Casino discusses how to create a best-in-class hospitality experience.

Peter Arceo, General Manager at Yaamava’ Resort & Casino outlines his ABC's to creating career success from your first job throughout your career lifecycle.

Scott Hager, VP, Table Games at Yaamava’ Resort & Casino outlines the rules to creating a positive guest experience on any casino floor.