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The Next Level Blog

The trends and insights you need to take your career to the next level.

The Current Landscape and Future of Gaming Compliance and Regulation: Insights from Adam Torres
Featuring Adam Torres, Chief Gaming Regulator at San Manuel Tribal Gaming Commission

Explore how Yaamava' Resort & Casino, operated by the San Manuel Tribal Gaming Commission, leverages technology to ensure gaming compliance and maintain fair play as the gaming landscape continues to evolve.

Bringing Iconic Toys to Life: Crafting Immersive Guest Experiences at Mattel Adventure Park
Featuring Mark Cornell, President & Founder and Rosemary Evans, Marketing Director at Mattel Adventure Park

Discover how Mark Cornell and Rosemary Evans bring iconic Mattel toys like Hot Wheels™ and Barbie™ to life at Mattel Adventure Park, crafting immersive guest experiences through their combined expertise in entertainment and marketing.

Building Success Through Connections: Beau Lane’s Networking Lessons for Career and Business Growth
Featuring Beau Lane, Executive Chairman at LT.

Discover Beau Lane's networking lessons that shaped his career in advertising. Learn how building relationships and nurturing connections lead to long-term success.

Unlocking Your Entrepreneurial Edge with Emily Snell
Featuring Emily Snell, Co-Founder of InfoArmor

Discover how Emily Snell transformed from teacher to cybersecurity entrepreneur. Learn key strategies for innovation, adaptability, and success in any business setting.

Kaley O'Kelley: Navigating Success in Broadcast Journalism
Featuring Kaley O’Kelley, Morning News Anchor and Multi-Media Journalist at ABC15 Arizona

Explore Kaley O'Kelley's inspiring journey in broadcast journalism, from local news to national networks. Learn how she adapts to digital media and empowers communities through storytelling.

The Art of Menu Engineering: Lessons in Strategic Decision Making
Featuring Oliver Wolf VP of Culinary Operations at Yaamava' Resort & Casino at San Manuel

Gain expert insights from Oliver Wolf on mastering menu engineering in high-volume settings and gain strategies for any culinary career.

From Vision to Reality: Crafting a Strong Brand
Featuring Julia Ponce, Vice President of Marketing at Arizona Boardwalk

Learn how Julia Ponce built Arizona Boardwalk's brand. Discover key strategies for brand development, consumer insights and fostering marketing creativity.

Top 5 Tips for Enhancing Customer Engagement in Casinos
Featuring Jeanne Hardemion-Kemp, Esq., Vice President, Operational Administration at Yaamava' Resort & Casino

Customer engagement is the lifeblood of the casino industry, where competition for guest loyalty is fierce and expectations are sky-high. Jeanne Hardemion-Kemp, Vice President of Operational Administration at Yaamava' Resort & Casino, stands at the forefront of this challenge. With a diverse background spanning law, real estate, and hospitality, Hardemion-Kemp brings a unique perspective to customer service in high-volume casino environments.

Building a Culture of Service Excellence
Featuring Tom Hedrick, Vice President, Tribal Community Services at San Manuel Band of Mission Indians

Creating a culture of service excellence isn't just about setting high standards — it's about constructing an environment in which exceptional service becomes second nature. Tom Hedrick, Vice President of Tribal Community Services at San Manuel Band of Mission Indians, has spent over three decades mastering this art. From his humble beginnings at 16 to his current leadership role, Hedrick's journey is a testament to the power of dedication, empathy, and strategic leadership.