Customer engagement is the lifeblood of the casino industry, where competition for guest loyalty is fierce and expectations are sky-high. Jeanne Hardemion-Kemp, Vice President of Operational Administration at Yaamava' Resort & Casino, stands at the forefront of this challenge. With a diverse background spanning law, real estate, and hospitality, Hardemion-Kemp brings a unique perspective to customer service in high-volume casino environments.