The Next Level Blog

Embrace the challenge and reap the rewards: mastering the art of multicultural team leadership is a journey worth embarking on. Wanor França, the Chief Revenue Officer of Casino Cash Trac, brings a unique perspective to this challenge, particularly in recruiting and training tri-lingual resources. Drawing directly from França's insights, we’ve drilled down five key tips for managing such teams, focusing on cultural sensitivity, effective communication, and fostering inclusivity.

In the dynamic realm of casinos and hospitality, sustainable utility management is a cornerstone that ensures both operational efficiency and environmental responsibility. We had the privilege of speaking with Kate Ellis, the General Manager of San Manuel Utility Authority at San Manuel Band of Mission Indians, to gain insights into this crucial aspect.

In today's fast-paced business environment, change is inevitable. Marcus Diaz, the Director of Organizational Development at Casino Del Sol Resort, emphasizes, "Change is always going to happen. In order to change and change successfully, we need to be resilient." This sentiment is echoed by many industry experts who believe that resilience is the cornerstone of successful organizational development.

In the dynamic world of communications, understanding the intricacies of crafting impactful messages is a skill honed over time. Kelley Tucky, the Vice President of Strategic Communications at San Manuel Band of Mission Indians, has navigated various facets of the industry, garnering a wealth of experience. Her journey has equipped her with a unique perspective on the art and science of effective communication.

Human Resources (HR) is often misunderstood, but Heather Jimenez, Manager of Professional Development and Internships at San Manuel Band of Mission Indians, wants to set the record straight. "There's a lot of times people forget that we are human resources. We are a resource to our team members and to leaders," she says. HR is far more than an administrative function; it's a strategic partner in an organization's growth.

With its vast opportunities and dynamic nature, the hospitality industry offers a rewarding career path for many. As Margie Ferree Jones, the dean of the Collins College of Hospitality Management at Cal Poly Pomona, aptly puts it, "The hospitality industry is not just about serving; it's about understanding the nuances of human interactions and creating memorable experiences."

Planning and executing a successful event requires meticulous attention to detail, innovative thinking, and extreme adaptability. In the competitive world of motorsport events, Jim Michaelian, President of Acura Grand Prix of Long Beach, has mastered the art of event planning, turning the city of Long Beach into a hotspot for thrilling street races.

Planning and executing a successful event requires meticulous attention to detail, innovative thinking, and extreme adaptability. In the competitive world of motorsport events, Jim Michaelian, President of Acura Grand Prix of Long Beach, has mastered the art of event planning, turning the city of Long Beach into a hotspot for thrilling street races.

In today's rapidly evolving professional landscape, women are consistently breaking barriers and transforming industries. As a trailblazer herself, Bronwen Gregg, Director of Strategic Growth at Insight Global, has dedicated her career to empowering the advancement of women in their personal and professional lives.